Returns

Returns & Refunds

We want you to love how Momoria feels in your space. If something isn’t right, we’ll do our best to make it right.

Our 90-Day Guarantee

You have 90 days from delivery to try your Momoria products.

If you decide they’re not right for your space, contact us at support@momoria.co.uk within 90 days of receiving your order and we’ll help arrange a return.

To be eligible under our 90-Day Guarantee:

Candles must not have been lit or burnt. You’re welcome to open the candle, smell it and see how it looks in your space, but once the wick has been lit, it cannot be returned under this guarantee.
Reed diffusers may be tried using a maximum of two reeds only. If more than two reeds have been inserted or the product has been substantially used, it will not be eligible for return under the 90-Day Guarantee.
Products must not be damaged, emptied, heavily used or returned in a condition beyond what would reasonably be required to try them.

Once your return has been received and approved, we’ll refund the eligible product price to your original payment method.

Our 90-Day Guarantee is additional to your statutory rights.

Changed Your Mind?

For online purchases, you can tell us that you wish to cancel your order within 14 days of receiving it, without needing to give a reason.

After notifying us, you then have 14 days to return the goods.

For standard change-of-mind returns, products should be returned in their original condition with all packaging and accessories where reasonably possible.

You are responsible for the cost of returning a change-of-mind order unless we tell you otherwise.

If a product has been handled or used beyond what is reasonably necessary to inspect it, we may reduce the refund to reflect any loss in value, where permitted by law.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty or different from what you ordered, please contact us as soon as possible at support@momoria.co.uk.

Please include:

your order number
a short description of the issue
clear photographs of the product and packaging where relevant

If the item is faulty, damaged or incorrect, we’ll arrange an appropriate replacement or refund and cover reasonable return costs where a return is required.

Nothing in this policy affects your statutory rights.

Personalised Products

Products that have been made specifically to your instructions or clearly personalised may not be eligible for a standard change-of-mind return.

This does not affect your rights if the personalised product is faulty, damaged or not as described.

Returning Your Order

Please contact us before sending anything back so we can provide the correct return instructions.

support@momoria.co.uk

Please include your order number in your message.

Do not send returns to an address shown on your parcel without contacting us first, as this may not be our returns location.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Questions?

If there’s a problem with your order, just get in touch: