Refund policy

Returns
We offer a 90-day returns guarantee. If you're not happy with your order for any reason, you have 90 days from the day you receive it to request a return.

To be eligible, items must be unused and in their original packaging. Personalised items, including the Signature Memory Box, can't be returned unless faulty.

To start a return, email hello@momoria.co.uk with your order number. We'll confirm the return address by reply. Customers are responsible for return postage, and we recommend using a tracked service, as we can't refund items that don't reach us. Items sent back without first requesting a return can't be accepted.

Damaged, faulty or wrong items
Please check your order on arrival and contact us straight away if anything is damaged, faulty or incorrect. In these cases we cover return postage and will send a replacement or a full refund.

Refunds
Once we've received and inspected your return, we'll confirm your refund by email. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to show it.

Exchanges
The quickest way to exchange is to return the item and place a new order once your return is accepted.

Your statutory rights
Nothing in this policy affects your legal rights as a UK consumer, including your right to cancel an online order within 14 days of receiving it.

Questions
Email hello@momoria.co.uk and we'll help.